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Refund Policy

Guarantee 1)

We guarantee you will be blown away within the first 14 days, or you can leave and take your money with you. In fact, if you are not blown away – we encourage you to leave and take your money back.

Terms of Guarantee 1:
  • Unconditional refund. No questions asked, if for whatever reason you are not blown away within the first 14 days, you must take your money back.

 

Guarantee 2)

A Personal Best after 12 months, or your money back, or we will keep working with you for free until you do set a Personal Best.

Terms to Guarantee 2:
  • Any difficulties completing the training must be clearly communicated immediately through WhatsApp, Email or on the 1 to 1 Calls.
  • You must attend all of your 1 to 1 Coaching Calls.
  • You must respond to all questions from Coaches within 48 hours.
  • If you are over the age of 35 Years Old, your personal best that you are trying to improve on must have been set in the last 5 years.
  • If you would like your Guarantee to be valid at the end of 12 months, every Rowing Machine Session that has been programmed for you must be completed and recorded with your splits and heart rate into our app.

 

Guarantee 3)

If after 6 months of working with us, you have not hit your rowing goals that you set with us at the start of your journey we will continue to work with you for free until you do hit them.

Terms to Guarantee 3:
  • Any difficulties completing the training must be clearly communicated within 24 hours through WhatsApp, Email or on the 1 to 1 Calls.
  • You must attend all of your 1 to 1 Coaching Calls.
  • You must respond to all questions from Coaches within 48 hours.
  • If you are over the age of 35 Years Old, your personal best that you are trying to improve on must have been set in the last 5 years.
  • If you would like your Guarantee to be valid at the end of 12 months, every Rowing Machine Session that has been programmed for you must be completed and recorded with your splits and heart rate into our app.
  • Every Rowing Boat session must be tracked in the app.
  • Every Weights Session must have the weights you lifted in that session logged in the app.

 

Guarantee 4)

There are a lot of coaches offering “Custom Programming” when in reality it is 4 or 5 slightly different templates they copy and paste to everyone. We guarantee your programme will be built from the ground up and 100% made for you. Feel free to compare your programme with any one of your Team Mates. If your programme is not absolutely 100% unique to you and your needs, (which gets the best results) then we will give you a refund of your money. We will also continue to write your custom programme for free for the next 16 weeks.

Terms of Guarantee 4:
  • If you compare 12 weeks of your programme with another Athlete/ Client of ours, and it is not unique to you, then we will provide you a full refund for that block of training that is not unique to you. We will also continue to write your custom programme for free for the next 16 weeks.

 

Guarantee 5)

Custom Training Program and Custom Weights Plan Guarantee: If you’re not satisfied with your personalized training and weights plan at any point, we’ll revise it until you’re happy.

Terms of Guarantee 5:
  • We will revise and redo your programme until you are happy and you feel it best fits your programme.
  • It is within the Coaches’ right and discretion to reassess your goals if what fits best for you does not guarantee you results upon completion.

 

Guarantee 6)

1-to-1 Technical Analysis and Feedback Videos Guarantee: Complimentary follow-up analysis. If you don’t see improvements in your technique after implementing our feedback, we’ll provide additional analysis and guidance free of charge until you have seen the progress you are happy with – no questions asked.

Terms of Guarantee 6:
  • Unconditionally, if you do not see a technical improvement, we will continue to work with you until you do. If needed, we will go on a live call to discuss your stroke and how best to improve it.

 

Guarantee 7)

Coaching Calls, Messaging Support, and Physio Appointments Guarantee: If you are not 100% satisfied with the quality and response time of our message support – simply say you are not happy, and you can request a coaching call where we discuss the issues that have not been resolved and work on a diagnosis until you are fully satisfied.

Terms of Guarantee 7:
  • Unconditional, if you are not satisfied that our communication with you is not clear or fast enough, we will go on a coaching call to discuss your current problem and also how we can improve our feedback for you going forward.

 

Guarantee 8)

Nutrition Guidance and Food Tracking Analysis Guarantee: Personalized nutrition plan revisions. If you don’t see the desired results from your customized nutrition plan within the first 60 days, we’ll work with you to make adjustments until you achieve your goals.

Terms of Guarantee 8:
  • Unconditional, if you are not satisfied that the Nutrition Plan, we will go onto a coaching call to discuss your current problem and continue to work with you until it does show you results.

 

Guarantee 9)

Program Adaptability and Flexibility Guarantee: If a programme modification does not fit you perfectly, we will continue to make program modifications until it does. We understand that life happens, and we’ll work with you to adjust your program as needed to accommodate your changing circumstances at no extra cost.

Terms of Guarantee 9:
  • Your plan will fit you as best as possible. This is solely up to you to decide whether or not it fits you.
  • It is within the Coaches’ right and discretion to reassess your goals if what fits best for you does not guarantee you results upon completion.

 

Guarantee 10)

Training and Education Resources. Guarantee: If any piece of education or information is not 100% clear to you, request to do a coaching call where we dive into the topic and you leave with a crystal clear understanding of the why behind the what.

Terms of Guarantee 10:
  • No questions asked, if you do not understand anything we are educating you on, you can request a 1 to 1 coaching call where we chat this through and make sure that you have a full understanding going forward.

 

Guarantee 11)

We guarantee you will get to speak and ask questions to the World Class Rowers and Experts, but if not – we will see to it personally that you do.

Terms of Guarantee 11:
  • On our live calls, if you have a question and we run out of time, we will ensure that your question is sent to the Webinar guest and you will have it answered by that world leader.